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Budget car rental san diego airport location12/24/2023 I say visiting because they were chatting about their nails etc. I asked if there were others who could help because the two employees were taking their time visiting while we were all standing in line. There were 6+ people waiting and two at the counter. I so wish I had gotten this guys name behind the counter. I was gobsmacked! Never, never rent from here, this is known as Ez rent a car, Advantage rent a car and Europcar. To add insult to injury, when I went to return the car, there guys had moved yards! No effort to tell me when I picked up the rental, nor to phone or email. Also, the engine made rattling noises like it was running on no oil, and the gearbox had a mind of its own. I bought rain x to help me, but this car was dangerous. I had to throughly clean the windshield and wipers daily as there were several snow storms and I couldn't drive blind. The worst thing if all was that the windshield had never been throughly cleaned, nor the wipers ever replaced, so everything it rained, I was blind driving! I tried to replace the wipers, but no Autoshop carried them. I hired my car for 3 weeks, so when I went back and asked for another one, it was refused. I got a car with almost 50k miles on the clock, it was a wreck and was filthy. Worst car company in the world! The car was cheaper than anywhere else. I will not make that mistake again and will tell anyone who listens to NEVER rent from SIXT What should have been a 30 min process in total, turned into over an hour! I made the mistake of trying to help a lesser known agency. If you don't say "pick from this row", you need to have someone there to assist. We had to walk through the aisles of cars trying to find ours by license plate number. I had to TAKE A PICTURE IN CASE I DID NOT RETURN THE CAR AND NEEDED TO BE IDENTIFIED?!?! You have my credit card, home address and driver's license!! What more do you need ? My DNA? I spent 20 min with her alone! Finally, when attempting to locate the car, no one was there to help us. I had to again go through the conversation of getting the insurance or not. I though that this would speed up the process. When I finally arrived at the desk, I immediately gave the clerk my license and credit card and had pre-selected the insurance. She had the audacity of thanking us for our patience. When those issues were corrected, she should have helped. They had a Manager in the back office who came out to assist people who had already gotten their car and came back with issues. There were three agents at the desk, but I still sat in line for over 45 minutes! I acknowledge that some guests have credit card issues, but the wait is inexcusable. The pick up process was beyond frustrating. It was nothing catastrophic, but overall, it just left a bad enough taste that i'll try another agency for my next trip. returning it was easy enough, we'll see what happens with tolls. directions to the car in the garage were abysmal- which I know sounds petty, but when your 71/2 months pregnant and schlepping luggage just makes a poor impression worse. The agent told us that the second driver would have to sign up at the exit gate (not true) - no one said anything about tolls, so when we crossed the bay bridge we were left wondering if we should pay cash, or the rental car would be charged. when we got to the desk- it took an inordinate amount of time, especially given that I had a reservation. An agent spent a further 20 minutes fooling with the kiosks, instead of getting behind a desk to help the now stacked up customers. Finally, we went back into line- the back of the line- which by now was considerably longer. Not one of us at the kiosk even got a response. So, we stood at the kiosks for 20 minutes, waiting while the people who had stayed in line got served. But no, it was just a video conference line to other agents, who did not answer. Since I had a reservation, I assumed this would be an automated process, so it made sense. I was in line for an agent when an employee told several of us to step out of line to use the kiosks. The car was fine, the rental experience was less t the car was clean and the price was decent the customer service, particularly at check in, was sadly lacking.
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